Design Jobs Board

About SwapTix

The secondary ticket market has become complicated and, for many people, unfair. Customers face hidden fees, confusing policies and uncertainty when they need to change plans or resell tickets.

SwapTix is building a new ticketing platform focused on fair, transparent and safe ticket resales. Our aim is to create a clear, trustworthy experience when real money, access and time-sensitive events are involved.

We are currently pre-launch, with our legal, financial and technical foundations already in place. We are now hiring our first Product Designer on a part-time basis to work directly with the founders and shape the core product experience from the ground up.

SwapTix is currently part of City, University of London’s CityVentures incubator and is based at Venture Space (Franklin Building, 124 Goswell Road, London, EC1V 7DP).

The role

This is an early, high-ownership role. You’ll work directly with the founders and shape the core product experience from the ground up. You will take the lead on turning our product specification and technical flows into an end-to-end experience that feels simple, robust and trustworthy.

In this role you will:

• Own the full product design lifecycle – from understanding problems and mapping flows through to high-fidelity UI and collaboration with engineering.
• Design complex transactional journeys where users pay, exchange or resell tickets, including all relevant states (errors, refunds, disputes and other edge cases).
• Develop and maintain the initial design system (components, states, patterns, responsive behaviour) and work closely with engineers to bring it to life.
• Run lightweight user research and testing (e.g. interviews, prototype tests, copy tests) to validate assumptions and inform design decisions.
• Work with the founders on prioritisation and trade-offs, particularly where product, trust and regulatory considerations intersect.
• Contribute to wider design needs across the business where helpful. For example landing pages, simple campaign assets, decks or internal tools, so that SwapTix presents a consistent, high-quality standard across everything we ship.

What you’ll work on in the first 6–12 months

Examples of concrete work you can expect:

• Translating our existing flows and requirements into clear user journeys, wireframes and interactive prototypes for web (and later mobile).
• Designing and iterating key transactional flows: purchasing, exchanging and reselling tickets, and handling scenarios such as failed payments, cancellations, partial refunds and disputes.
• Establishing the first version of the SwapTix design system (tokens, typography, spacing, components, interaction patterns) and evolving it as we move towards launch.
• Exploring and testing different ways to communicate pricing, guarantees and policies to maximise user understanding and trust.
• Creating or refining externally facing materials that touch the product, such as waitlist or landing pages, simple emails, or assets for early marketing and partnerships.

About you: Essential

To be effective in this role, you are likely to bring most of the following:

Experience & craft

• 3+ years’ experience as a Product Designer / UX & UI Designer for customer-facing digital products (web and/or mobile).
• Strong UX and interaction design skills:
  • Comfortable designing complete multi-step flows, not just individual screens.
  • Thoughtful about different states and edge cases (empty, loading, success, error, exceptions).
• Strong visual/UI design skills:
  • Modern, coherent interfaces with clear hierarchy, spacing and typography.
  • A good instinct for what feels trustworthy when money and risk are involved.

Domain relevance

• Direct experience designing transactional products, for example:
  • Payments or checkout flows, subscriptions or wallets
  • Booking journeys (events, travel, hospitality, etc.)
  • Other products where users pay, book or exchange something
• Experience considering refunds, cancellations, chargebacks or disputes, and using UX and copy to reduce confusion and complaints.
• Familiarity with two-sided platforms or marketplaces (e.g. buyers/sellers, guests/hosts) through a role, consulting work or meaningful freelance projects.

Ways of working

• A clear product mindset – you start from the problem, constraints and desired outcomes, and can explain the reasoning behind your design choices.
• Evidence of ownership and autonomy – ideally having led a product or major product area as the primary or sole designer.
• Comfortable working in an early-stage environment: incomplete information, changing priorities and close collaboration with founders and engineers.
• A personal commitment to ethical, transparent UX – no dark patterns, and clear communication about fees, commitments and risk.

Practical

• Able to work approximately 22.5 hours per week (around 3 days) on a regular, agreed pattern.
• London-based (or willing to commute regularly) for in-person working sessions with the founders.
• Right to work in the UK.

Nice to have

These are beneficial but not mandatory:

• Experience on a two-sided marketplace or platform as a core product.
• Background in ticketing, live events, travel, fintech or other time-sensitive, high-trust sectors.
• Hands-on experience planning and running user research or usability testing.
• Experience contributing to marketing or operational projects, such as:
  • Designing or iterating landing pages and email templates
  • Creating clear materials for partnerships or operations
  • Improving internal tools or dashboards from a UX perspective

Working pattern

• Contract: Part-time employment.
• Hours: Around 22.5 hours per week (approx. 3 days), with some flexibility in how time is distributed.
• London, Hybrid. A mix of remote work and scheduled in-person collaboration from Venture Space (CityVentures), 124 Goswell Road, London EC1V 7DP.
• Start date: As soon as possible, with some flexibility for the right candidate.

How to apply

We will be using a short application form for this role. The form will ask you to provide:

• A link to your portfolio or 2–3 detailed case studies, showing end-to-end product design rather than only final UI.
• A brief overview of your current situation and availability (earliest start date, preferred working pattern and days per week).
• A short description of your most relevant transactional project, including what made the flow complex and how you approached it.
• Any experience with marketplaces or high-trust products (payments, bookings, ticketing, etc.).

Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited to a structured interview and portfolio discussion with the founders.

If you have any questions, please email us at careers@swaptix.co.uk