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User Experience Researcher
Part Time




up to £45,000 FTE (£36,000)


2 months ago

We are looking for an experienced User Experience Researcher to join the Digital Media Team.

The Digital Media Team builds and maintain the main V&A website, which provides information about the museum, its collections, and its programme of activities. We also run the museum’s collections website which provides access to much of the museum’s knowledge about its 2.8 million objects. Our main project for the coming year is re-development of the main museum website to make it multi-site, that is handling the fact there will be more than one than one physical museum venue over the next few years as museum buildings open in East London.

The Digital Media team’s mission is to bring the V&A to life online and in our buildings. Our aim is to deliver a world-class digital experience that reflects the depth and breadth of the V&A’s collections and engages people with art and design. Our ambition is to turn more of the 12m visits to into visits to our museums, and to tell the incredible stories behind our collection of two million objects covering 5,000 years of human history.

As User Experience Researcher you will be responsible for helping define and drive the future of our digital products and helping the team better understand what would make a user’s experience more intuitive, accessible, and seamless.

The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK’s national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance.

Our mission is to be recognised as the world’s leading museum of art, design and performance, and to enrich people’s lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience. We strive to make the V&A matter to more people and in that context we work to the following six strategic objectives:

  • To create a world class visitor and learning experience across all V&A sites and collections.
  • Focus and deepen the relevance of our collections to the UK creative and knowledge economy.
  • Expand the V&A’s international reach, reputation and impact.
  • To operate with financial and organisational initiative and efficiency.
  • Showcase the best of digital design and deliver an outstanding digital experience.
  • Diversify and increase private and commercial funding sources.

Generous pension scheme

29 days plus bank holidays

Flexible working​

Tickets to V&A exhibitions

Subsidised staff canteen

25% discount in V&A shops

Give as you earn scheme

Bicycle loan

Interest-free season ticket

Interest-free rental deposit loan

Free safety checks and small repairs to your bike with Doctor Bike

Wide range of training and professional development opportunities

Employee Assistance Programme

Staff diversity networks

At the V&A, we are committed to equality, diversity and inclusion (EDI) for all and strive to go above and beyond public duty placed upon us by the Equality Act 2010.  As such, we are delighted to share that we are a Disability Confident Employer Level 2. The V&A makes the following commitments to all applications:

  • The Guaranteed Interview Scheme – Interviewing applicants with a disability who successfully evidence the essential criteria on a person specification and consider them on their abilities;
  • Providing an inclusive and accessible recruitment process.
  • Making reasonable adjustments during the recruitment process so disabled job applicants have the best opportunity to demonstrate that they can do the job.
  • Supporting employees and adjustments during employment.