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383 Group is a collection of digital product specialists, uniting the skills, knowledge and experience of 383 Project, a digital product studio, Canvas, an award-winning digital product conference and community, and IRIS, a product talent acquisition consultancy.

Together, we empower digital communities. We work with the bold and the brave to create high-performing, inclusive digital platforms and experiences, elevate product design standards and thinking, and support and develop product leaders at every stage of their careers.

We aim for our work to have a positive impact on people’s lives, even if that’s in the smallest of ways.

The role

This Engagement Director will have a proven track record of delivery and commercial experience, heading up squads and managing a portfolio of complex digital Client programs. You will also have the autonomy to build a high-performing team under your direction around the Client needs.

You will work closely with discipline heads from strategy, product design, tech and dedicated squad members to create a culture of people first, client centricity and delivery success. From inception to completion, you will mentor Project Managers to successfully deliver for our Clients, with the objective of growing the portfolio of accounts.

You will manage a program’s internal and client-facing elements, stay on top of program execution and contribute to shaping and evolving this structure.

You will own a revenue and growth target and support Business Development efforts within your account portfolio, proactively looking for and closing opportunities, leading delivery approaches and scoping efforts and actively engaging in Client presentations.

RESPONSIBILITIES

Client Engagement:

• Engage clients through business development activities and programs by leading or contributing to pitch meetings, defining program approaches, and speaking to 383’s capabilities.
• Responsible for ongoing client satisfaction. Manage client relationships (expectations, communications, negotiations, escalation, feedback, etc.) Develop relationships with, and ensure the appropriate participation of, key client stakeholders and client executives.
• Responsible for growing the account from a revenue perspective, working alongside the discipline leads to spot new opportunities and pitch them, speaking to 383’s capabilities, creating scopes and defining program approaches.
• Definition and execution of a now, next, later strategy for your POD and client, and holding the wider team accountable for delivering this thinking
• Work with commercial to oversee the successful onboarding of new clients into your portfolio

Delivery:

• Be responsible for delivery oversight of programs, collaborating with other discipline leads on program planning and direction.
• Leverage deep project management expertise, including management of project scope, schedule, issues, risks, communication cadence, as well as team and client relationships, to ensure that assigned programs are delivered on-time, on-budget and with high-quality deliverables.
• Provide timely updates on performance of Client programs via Dashboard including utilisation, revenue (recognition and performance against forecast), client satisfaction, forecasting, SOW’s.
• Work with Finance & Operations to ensure quarterly revenue and margin objectives are met.
• Work with the company to ensure quarterly sales and growth targets are met

QUALIFICATIONS

• Experience in consulting, agency, or industry-related experience with exceptional abilities in program delivery, with excellent experience delivering design and build engagements.
• Adept at quickly navigating organisational complexities
• Flexible thinker, highly adaptable, and able to juggle competing priorities with ease
• Previous team management responsibilities with the ability to develop and mentor junior talent.
• Demonstrable experience managing medium to large-size teams of cross-discipline resources with complex, multi-location programs, while maintaining budget.
• Understanding of project management and solution delivery tools and methodologies, with proven ability to manage project scope, project teams, and client expectations.
• Experience in business development practices, including contract writing, negotiation, and a commitment to contract compliance.
• Demonstrable experience in growing Client revenue through delivery excellence.
• Superb verbal, written, presentation, organisational and interpersonal communication skills coupled with responsiveness and follow-through on details.
• Ability to develop strong relationships and enable cohesiveness across diverse individual skills and styles.
• Experience in business development practices, including pitches, presentation, contract writing and negotiation.

Key Attributes

The key is having a proven track record of managing complex digital programs, delivering growth and revenue, and building high performing teams and client relationships. Strong project management, business development and communication skills are also essential.

• Proven track record of delivery and commercial experience managing complex digital client programs and squads.
• Ability to build and mentor a high-performing team and manage a portfolio of accounts.
• Strong client engagement skills including managing relationships, identifying new opportunities, pitching capabilities, and growing revenue.
• Excellent project management skills including scope, schedule, budget, risk and team management.
• Business development skills like writing proposals, negotiating contracts, and securing new business.
• Ability to hit revenue, growth and margin targets for portfolio.
• Experience growing client revenue through delivery excellence.
• Strong communication, presentation and interpersonal skills.
• Flexible thinker able to adapt, juggle priorities and navigate organizational complexity.
• Previous team management experience and ability to develop junior talent.
• Proficiency with project management and delivery tools and methodologies.

Mindset

The ideal candidate would have a strategic, entrepreneurial, and client-centric mindset focused on team development, excellence in delivery, and growing the business. The ability to adapt and lead through complexity is key.

Strategic thinking – Ability to develop client strategies and identify new opportunities to grow accounts

Entrepreneurial spirit – Driven to grow business, revenue, and exceed targets

Client-centric – Focused on delivering excellence, building trusting relationships, and high client satisfaction

Collaborative – Works cross-functionally with various disciplines to deliver programs

Coach and mentor – Passion for developing junior talents on their team

Leader – Proven ability to build, motivate and manage high-performing teams

Solution-oriented – Navigates complexity to find solutions and get things done

Resilient – Ability to adapt and thrive in a dynamic, fast-paced environment

Confident – Can pitch capabilities and secure new business

Organised – Strong ability to manage multiple priorities and oversee program details

Positive attitude – Enables cohesiveness and brings out the best in their team

Growth mindset – Continuously improves and refines their approach

Emotional intelligence – Ability to understand emotions (own and others), build relationships, lead teams, and manage clients

Benefits:
The salary band for this role is £60k-£80k, and we offer lots of extra perks to sweeten the deal.

• Commission – An attractive commission structure to reward your achievement
• Tech – Swanky Macbook to work on
• Flexible Hours – We know people have kids, dogs, lives, it’s all good!
• Your Birthday Off! – Not to mention 20 days holiday to start & Christmas off on top! (That’s about 38 days holiday inc B/H’s, way better than the normal 28!)
• Family Planning – We offer an enhanced maternity, paternity and adoption leave package
• Healthcare – We’ve a healthcare cash plan for UK residents (Non-UK options coming soon)
• Training & Development – We’ve a quarterly book budget, we run regular Breakfast Sessions + Lunch & Learn sessions to spread the knowledge and more!
• Canvas community – Another learning opportunity, we run the a community for product people, with on and off line events and learning opportunities throughout the year that you are welcome to attend.
• A Bit Of Fun – A voucher every quarter to spend on whatever you like, just for turning up!
• Socials – We’re a pretty sociable bunch so we run lots of events online, as well as IRL to catch up with your colleagues! (Not to mention we’ve a Bookclub aka Cheese & Wine club!  )
• Something A Bit Different – Beyond The Lab is an entrepreneurial venture in our business, ask us about it!
• Pension – 3% Employer to match 5% Employee contributions

How to apply
We don’t believe in seven stage interviews, psychometric testing, or mass committees deliberating if you’re ‘worthy’ of being a part of our team. At the same time, we won’t just have a chinwag over a coffee and offer you a job on the spot either. What’s really important is you feel we’re a fit for you, and vice versa, so we will spend time getting to know each other.

Generally speaking, the application process will include:

A 30-min video chat to talk through your CV and experience
An interview with our Chief of Staff, Om. You’ll be given a couple of things to prepare in advance, including a brief to respond to. Don’t worry – we’ll give you plenty of time for this bit.
Finally, you’ll meet with our founder, Sukhi.

Just to let you know…
We’re looking for people who share our values of; passion, humility, bravery and honesty, in addition to compassion, talent and hard work. Oh, and a decent sense of humour will help, too.
You may not meet all of the requirements in this job description, but you should still apply, especially if you have an interesting story to tell. Your skills and passion will stand out—and set you apart—especially if your path into product has been unconventional. We welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge the status-quo.

We’re thrilled with the applications we receive for our roles, and love taking the time to review them, but unfortunately we’re not able to reach out to everyone individually. If we’d like to move forward with your application we’ll definitely be in contact with you!

383 has a policy of non-solicitation of employees from either active or prospective clients. We apologise to any applicants this impacts, but it is a necessary policy to protect our ongoing commercial interests.

We are not looking to work with 3rd parties, direct applicants only.