Design Jobs Board

The overall purpose of a Client Lead is to maintain and grow outstanding and profitable client relationships by providing professional, planned and responsive account direction that upholds the creative vision of the company.

You are accountable for:

Account ownership

You are responsible for leading all aspects of your account. This includes building strong, trusted and persuasive relationships with your clients, proactively managing your forecast, tracking against targets and co-ordinating the efforts of the internal team to ensure that the account produces outstanding brand design that delights our clients.

Knowing your client’s business

With a deep, strategic understanding of your clients’ businesses, brands and people as well as the competitive landscape they operate within, you are able to add value by joining the dots across various client contacts and projects, identifying opportunities for further development.

Client development

You are responsible for identifying areas for our creative and strategic thinking to add value and converting these opportunities into projects that are both creatively and commercially lucrative. You’ll develop a focused annual client development plan for each account (with input from the CD and other Directors), delivering the agreed actions and taking ownership for the client revenue targets agreed for each client with updates presented on a quarterly basis.

Setting up projects for success

Liaising with your various client contacts you will receive and interrogate briefs, ensure the project is priced effectively and work collaboratively with the Project Managers and Leads to brief the creative teams on projects and track development of creative against these briefs ensuring that the integrity of design and creative strategy is upheld throughout.

Effective client communication

You will demonstrate strong, persuasive, and articulate communication skills when discussing all aspects of your account and projects with clients from brand strategy to effective pricing, problem solving and creative delivery.

The experience you will bring:

– Experience driving business development and growth on key accounts – Experience leading large, complex brand design projects
– Experience leading relationships on key client accounts
– Experience across relevant categories