Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

As a product designer at Citizens Advice, you’ll be excited by the challenge of designing services that work across multiple channels, devices, browsers, and platforms. You and your team will ensure we’re building meaningful, accessible, inclusive, and secure services. You’ll be an active member of the product design team, contributing to our design direction and choices, sharing your skills and learning from others.

You’ll be comfortable providing feedback and sharing your skills and experience with other designers in the team, participating in a supportive environment where human-centred design is valued and can succeed. You’re able to see the bigger picture as well as the fine detail and understand how to design in an agile environment. It’s a great bonus if you can sketch in code as well as on paper.

You’ll work with product managers, user researchers, service designers, content designers, data people, developers, and delivery experts in an agile environment. You’ll have access to the latest equipment needed to do your best work – including MacBooks, Google Suite, and prototyping tools.
We’re looking for someone passionate about designing services for those who find themselves in vulnerable situations and helping solve society’s most complex problems. Our products will impact people’s everyday lives. It’s an exciting thing to be part of. We need you.

Our commitment to flexible working extends to where we work. As Covid restrictions ease, Citizens Advice are moving towards a permanent mix of office and home based working which will give much more choice to staff, while still maintaining the best of collaborative working.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Citizens Advice seeks to redeploy staff who are at risk or under notice of redundancy where they satisfactorily demonstrate that they meet the requirements of the role at interview. Candidates who are formally at risk or under notice of redundancy will take priority over other candidates for interview. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

In the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.